Retail Property Management

Retail centres, run with institutional discipline

Institutional-quality management for strip plazas, enclosed malls, and standalone retail across Eastern Ontario. We keep common areas working, operating costs recovered, and your tenant mix healthy, so your tenants can focus on sales.

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Since 2003Operating in Ontario

50+Property partners

28Ontario communities

4.8★on Google

The Problem

Where retail income quietly leaks

Each of these is small on its own. Over a year, they compound into the difference between a centre that performs and one that needs explaining.

A tenant mix that drifts

Vacancies filled with whoever shows up, instead of tenants that pull traffic for their neighbours. Weak co-tenancy drags the whole centre.

CAM that goes unrecovered

Loose cost tracking and late reconciliations mean recoverable operating costs quietly land on the owner instead of the tenants.

Deferred common areas

Potholes, dark parking lots, and tired presentation push shoppers, and eventually tenants, somewhere else.

Institutional Discipline

Institutional-quality management, sized to your centre

The same operating platform we built for institutional portfolios, applied to your retail property.

One platform, one view

Every unit on the same operating system. Occupancy, arrears, and operating costs visible at the unit, property, and portfolio level.

Reporting that lands clean

Monthly statements with budget versus actual, and year-end CAM packages built to feed your accounting and audit without rework.

A named team on the hook

A senior lead with scheduled reviews and a direct line. No ticket queues, no managing the managers.

Standardized operations

Leasing, maintenance, inspections, and collections follow the same documented process on every property we run.

What We Do

Retail-specific services

Industry best practices for retail properties, delivered by one local team.

Leasing & Tenant Mix

Marketing space to tenants that strengthen the centre, qualifying covenants, and negotiating leases and renewals that protect your position.

Lease Administration & Rent Collection

Critical dates, options, escalations, and insurance certificates tracked. Base rent, additional rent, and percentage rent administered and collected monthly.

CAM Budgeting & Recovery

Careful tracking and allocation of common area costs, with year-end reconciliations that recover what the leases allow.

Common Areas, Parking & Snow

High-traffic common areas, parking, lighting, landscaping, and snow clearing managed so the centre stays safe and welcoming.

Capital & Storefront Projects

Multi-year capital plans plus tendering and oversight of paving, roofing, signage, and facade improvements.

Risk & Compliance

Insurance coordination, fire and life-safety testing, and incident documentation, kept current and inspection-ready.

Transparent Operating Model

Site staff at cost, bookkeeping included

The operating model we built for institutional portfolios applies to every property we manage.

No markup on payroll

Where a property needs site staff, they are KEILTY employees, on our payroll, with employment costs recovered at cost. No spread hidden in the staffing line.

What our fee covers

Our management fee runs the layer above the site: HR, recruitment, vetting, vendor oversight, and accountability for every result.

Full-cycle bookkeeping, included

Rent rolls and receivables, vendor payables, bank reconciliations, monthly statements with budget versus actual, and a year-end package built for your accountant and your auditor.

Commercial Pricing

15% of additional rent

15%

of additional rent

Our commercial management fee is 15% of additional rent. Because management fees are a recoverable operating expense under net leases, our fee is recovered monthly from your tenants rather than paid out of your own pocket.

✓A recoverable expense under net leases
✓Recovered monthly from your tenants
✓Owners often pay nothing for our services while the centre is occupied

Talk to Us About Your Property

Why retail owners choose KEILTY

✓ One named team accountable for your centre

✓ Standardized, documented operations on every property

✓ A fee that is recovered from tenants under net leases

✓ Reporting that feeds your accounting without rework

Own a retail plaza or mall?

Schedule a property review. We will benchmark your vacancy, operating costs, and recoveries, and put the findings in writing.

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One Team, Every Asset Class

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All Commercial Services

The full picture of our commercial property management, including mixed-use buildings with a retail or office component.

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