The questions owners and asset managers of multi-building communities ask us most, with the same answers you would get on the phone.
What does KEILTY charge to manage an apartment community in Ontario?
Community Management is 4% of EGI + HST, billed monthly. There are no maintenance coordination fees at this scale and no per-invoice fees, and on-site payroll is passed through at cost. One percentage of what your community actually collects, so our interests and yours point the same direction.
What is EGI, and why is the fee based on it?
Effective Gross Income is the income your community actually collects: gross rent plus other income such as parking, laundry and storage, less vacancy and uncollected rent. We are paid on real collected dollars, so when units sit empty, we feel it too.
How are on-site staff paid for?
Site staff who are exclusively budgeted for and working at your community are KEILTY employees, and their employment costs are recoverable at cost with $0 markup. Our 4% fee covers the management layer above them: HR, advertising, recruitment, vetting and oversight.
Is there a fee to onboard my community?
Yes. A one-time onboarding fee of $5,000 + HST per property covers the transition: resident records and lease data migration, vendor and banking setup, and financial cutover onto our platform.
Is bookkeeping included, and what reporting will I get?
Full-cycle real estate bookkeeping is included in the fee. Our team maintains the rent roll and receivables, processes vendor invoices and payables, reconciles bank accounts, and delivers monthly statements, income statement, balance sheet and budget versus actual for every building, then closes the year with a package your accountant can work from directly.
How does the transition to KEILTY work?
We start with a property walkthrough of every building and unit type and benchmark your current occupancy, turn costs and leasing velocity in writing. Your community then moves onto KEILTY's documented leasing, turn and maintenance processes building by building, followed by monthly reporting and regular reviews as the community stabilizes.
Which parts of Ontario do you serve?
KEILTY manages apartment communities across Ontario, with local teams in Eastern Ontario centres including Kingston, Belleville, Brockville, Cornwall, Ottawa, Peterborough, Cobourg and Trenton. See our locations page for the full list.
My property is not a multi-building community. Which service fits?
For a single 5 to 100 unit building, see Small Multi-Family. For lease-up and stabilization of a purpose-built community, see Build-To-Rent. Office, retail and industrial buildings are covered under Commercial. Not sure? Request a free rental evaluation or call 613-545-3322.
