Short answers to the questions we hear most from the businesses in our buildings.
Where do I pay rent?
Through the tenant portal. It keeps a record of every payment and lets you review your account at any time.
What counts as an emergency?
Anything that threatens people, property or your ability to open: no heat in winter, water where it should not be, a door or lock that will not secure, or a power failure to your suite. Call 613-545-3322, any hour, any day. Everything else goes in the portal as a maintenance request.
How quickly will I hear back on a routine request?
On a business day you hear back the same day. Planned work is scheduled with advance notice, so your business is not surprised by noise or interruptions.
I have a question about my operating costs. Who do I ask?
Your property team. Rent and operating costs are invoiced monthly, and at year end you receive a reconciliation the team will walk you through line by line.
We are growing. Can we take more space?
Often, yes. Tell your property team what you need and we will look at options in your building first, then across the other KEILTY-managed office space in Kingston, including furnished offices and team suites at 863 Princess Street.
