The systems we run, written down.

The Tenant Retention Playbook

Turnover is the most expensive event in a rental: vacancy, cleaning, repairs, marketing, and re-leasing all land at once. This playbook is the exact system our team uses to keep great residents in place year after year.

• A renewal calendar that starts 120 days before lease end
• Ready-to-send resident letters and renewal templates
• The small, inexpensive upgrades residents actually notice
• Early warning signs a resident is about to give notice, and how to respond
• A move-in experience checklist that sets up long tenancies

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