The KEILTY Tenant Guide is your go-to resource for living safely, comfortably, and respectfully in your home. Whether you have just moved in or have been with us for years, this guide covers the essentials of day-to-day life in a KEILTY-managed property across Ontario.
The short version.
- Pay rent through the KEILTY Resident Portal, ideally with automatic payments, and contact us early if you expect difficulty paying on time.
- Submit non-urgent maintenance through the portal, call 613-545-3322 for urgent issues like flooding or loss of heat, and call 911 for fire.
- Never disconnect or cover smoke or carbon monoxide alarms, keep exits clear, report leaks, mould and pests right away, and keep tenant insurance active.
- When it is time to move out, Ontario tenants must give at least 60 days' written notice using the official N9 form.
Paying Rent
- Rent is due on the date set out in your lease, and the easiest way to pay is through the KEILTY Resident Portal. Setting up automatic payments takes a few minutes and removes the risk of a missed payment.
- If you ever anticipate difficulty paying on time, contact us early. Open communication almost always leads to better outcomes than silence.
Maintenance and Repairs
- Report issues promptly: Small problems become big ones when they wait. Submit non-urgent requests through the resident portal; see our step-by-step post, How to Submit a Maintenance Request.
- Emergencies: For urgent issues that threaten safety or property, such as flooding or a total loss of heat in winter, call us right away at 613-545-3322. Always call 911 first for fire or any life-threatening emergency.
- What you handle: Day-to-day upkeep like replacing light bulbs, keeping drains clear of debris, and reasonable cleaning is the resident's responsibility. When in doubt, ask before attempting a repair yourself.
Safety in Your Home
- Smoke and carbon monoxide alarms: Never disconnect or cover an alarm. If an alarm chirps or seems faulty, submit a maintenance request immediately. Tampering with alarms is illegal in Ontario and dangerous for everyone in the building.
- Fire safety: Keep exits, hallways, and balconies clear. Never leave cooking unattended, and never use barbecues indoors or on balconies where prohibited.
Caring for Your Home
- Moisture and ventilation: Run bathroom and kitchen fans, wipe up condensation on windows, and report any signs of leaks or mould right away.
- Garbage and recycling: Follow your building's or municipality's collection schedule and sorting rules. Never leave waste in common areas.
- Pests: Report any sign of pests immediately. Early treatment is faster, cheaper, and far more effective.
Being a Good Neighbour
- Keep noise reasonable, especially overnight. Be mindful in shared spaces like laundry rooms, hallways, and parking areas, and make sure your guests follow the same house rules you do.
Tenant Insurance
- Keep your tenant insurance active for the full length of your tenancy. It protects your belongings and covers liability that your landlord's building insurance does not. KEILTY residents can get or renew coverage through APOLLO in minutes.
Seasonal Reminders
- Winter: Keep your unit heated even when away to prevent frozen pipes, and never turn the heat off entirely during cold months.
- Summer: If you install a window air conditioner, make sure it is safely secured and permitted in your building.
When It Is Time to Move On
In Ontario, tenants must give at least 60 days' written notice before the end of the lease term, using the official N9 form. For a full walkthrough of the process, read The Comprehensive Guide to Moving Out.
Questions about anything in this guide? Reach us through the resident portal or call 613-545-3322. We are glad you are here.
Questions residents ask about living in a KEILTY-managed home
How do I pay rent at a KEILTY-managed property?
Rent is due on the date set out in your lease, and the easiest way to pay is through the KEILTY Resident Portal. Setting up automatic payments takes a few minutes and removes the risk of a missed payment. If you ever anticipate difficulty paying on time, contact us early, because open communication almost always leads to better outcomes than silence.
How do maintenance and repairs work for KEILTY residents?
Report issues promptly and submit non-urgent requests through the resident portal, since small problems become big ones when they wait. For urgent issues that threaten safety or property, such as flooding or a total loss of heat in winter, call KEILTY right away at 613-545-3322, and always call 911 first for fire or any life-threatening emergency. Day-to-day upkeep like replacing light bulbs, keeping drains clear and reasonable cleaning is the resident's responsibility.
What are the safety rules for smoke and carbon monoxide alarms in my home?
Never disconnect or cover an alarm, and if an alarm chirps or seems faulty, submit a maintenance request immediately. Tampering with alarms is illegal in Ontario and dangerous for everyone in the building. For fire safety, keep exits, hallways and balconies clear, never leave cooking unattended, and never use barbecues indoors or on balconies where prohibited.
Do I need tenant insurance as a KEILTY resident?
Keep your tenant insurance active for the full length of your tenancy. It protects your belongings and covers liability that your landlord's building insurance does not. KEILTY residents can get or renew coverage through APOLLO in minutes.
How much notice do I need to give when it is time to move out?
In Ontario, tenants must give at least 60 days' written notice before the end of the lease term, using the official N9 form. For a full walkthrough of the process, read The Comprehensive Guide to Moving Out on the KEILTY blog.
This post is general information about Ontario residential tenancy and human rights law as of 2026-07-19, not legal advice. Legislation, regulations and tribunal practice change. For advice on a specific applicant, property or situation, speak with a lawyer or licensed paralegal.
