Welcome home! Moving into a new rental is exciting, and a little planning goes a long way toward making move-in day stress-free. This guide walks KEILTY residents through everything to handle before, during, and after the move so you can settle in quickly and comfortably.
The short version.
- Before move-in day, confirm your lease details, arrange your first payment, set up tenant insurance and put utilities in your name.
- Most KEILTY leases require proof of tenant insurance before keys are released, and APOLLO coverage takes about two minutes online.
- On move-in day, photograph or video every room before boxes come in and report pre-existing issues through the resident portal within a few days.
- In your first week, register for the KEILTY Resident Portal, consider automatic rent payments and learn your building's garbage, parking and amenity rules.
Step 1: Before Move-In Day
Confirm Your Lease Details
- Review your lease: Double-check your move-in date, rent amount, payment due date, and any building-specific rules such as parking assignments or pet policies.
- First payment: Make sure your first rent payment and any deposits noted in your lease are arranged before your move-in date.
Arrange Tenant Insurance
- Most KEILTY leases require proof of tenant insurance before keys are released. It protects your belongings and provides liability coverage, and it typically costs far less than people expect.
- KEILTY has partnered with APOLLO to make this easy. You can get covered online in about two minutes, and your proof of insurance is shared with KEILTY automatically.
Set Up Utilities and Services
- Utilities: Check your lease to see which utilities are your responsibility, then contact providers to put hydro, gas, water, and internet in your name effective on your move-in date. Setting this up a week or two ahead avoids service gaps.
- Change of address: Update your address with Canada Post (mail forwarding), your bank, your employer, and the CRA, and update your driver's licence and health card through ServiceOntario.
Step 2: Move-In Day
Keys and Access
- Key pickup details are confirmed with you before your move-in date. If you are moving into a multi-unit building, ask about booking the elevator or loading area in advance so your movers are not left waiting.
Document the Condition of Your Home
- Walk through with fresh eyes: Before boxes come in, walk through every room and photograph or video the condition of walls, floors, appliances, and fixtures.
- Report pre-existing issues: Note anything that needs attention and report it through the resident portal within your first few days. This protects you at move-out and lets us fix small issues early.
Find the Important Stuff
- Locate your electrical panel, the main water shut-off valve, and all smoke and carbon monoxide alarms. Knowing where these are before you need them matters.
Step 3: Your First Week
Register for the Resident Portal
- The KEILTY Resident Portal is your home base for paying rent, submitting maintenance requests, and viewing your lease documents. Register as soon as you move in and consider setting up automatic rent payments so you never miss a due date.
Learn Your Building's Rhythm
- Confirm your garbage, recycling, and green bin schedule, your parking arrangements, and any shared amenity rules. If anything is unclear, just ask.
Questions? We Are Here to Help
If anything comes up before or after your move, reach out to the KEILTY team through the resident portal or call us at 613-545-3322. For a smooth exit whenever that day comes, bookmark our companion post, The Comprehensive Guide to Moving Out.
Questions residents ask about moving into a KEILTY home
What should I do before move-in day at a KEILTY rental?
Review your lease to confirm your move-in date, rent amount, payment due date and any building-specific rules, and arrange your first rent payment and any deposits noted in the lease before you arrive. Most KEILTY leases require proof of tenant insurance before keys are released, and KEILTY has partnered with APOLLO so you can get covered online in about two minutes. Check which utilities are your responsibility and put hydro, gas, water and internet in your name effective on your move-in date, then update your address with Canada Post, your bank, your employer, the CRA and ServiceOntario.
What should I do on move-in day?
Key pickup details are confirmed with you before your move-in date, and if you are moving into a multi-unit building, ask about booking the elevator or loading area in advance. Before boxes come in, walk through every room and photograph or video the condition of walls, floors, appliances and fixtures, then report any pre-existing issues through the resident portal within your first few days. Locate your electrical panel, the main water shut-off valve, and all smoke and carbon monoxide alarms.
What should I do in my first week after moving in?
Register for the KEILTY Resident Portal as soon as you move in, since it is your home base for paying rent, submitting maintenance requests and viewing your lease documents. Consider setting up automatic rent payments so you never miss a due date. Confirm your garbage, recycling and green bin schedule, your parking arrangements and any shared amenity rules, and ask if anything is unclear.
This post is general information about Ontario residential tenancy and human rights law as of 2026-07-19, not legal advice. Legislation, regulations and tribunal practice change. For advice on a specific applicant, property or situation, speak with a lawyer or licensed paralegal.
